If you are looking for additional information on our hosting plans, please review our website as all of the information on our hosting plans is online. Once you have reviewed our website, if you have questions, please call, email or live chat our Account Sales Department.

Operation Hours (by department):

HelpDesk Support (Air, Car, Hotel, Cruise, Tour, Accounting): Monday – Friday 9:00am - 6:00pm, Saturday & Sunday 9:00am - 1:00pm, EST

Marketing & Business Development Support: Monday – Friday 9:00am - 6:00pm, EST

Customer Service: Monday – Friday 9:00am - 6:00pm, EST

Account Sales: Monday – Friday 9:00am - 6:00pm, EST

Phones:

HelpDesk Support (Air, Car, Hotel, Cruise, Tour, Accounting): 407-331-3888 or 1-800-631-3636

Marketing & Business Development Support: 407-331-3888 or 1-800-631-3636

Customer Service: 407-331-3888 or 1-800-631-3636

Account Sales: 321-422-7738 or 1-800-730-6392

Address:

2500 Maitland Center Parkway, Suite 230 | Maitland, FL 32751-4174

Executive/Management Contacts:

CEO - Tony Gagliano, Sr., Ext. 8202

President - Ken Gagliano, Ext. 8208, ken@tpionline.com

Vice Pesident - Tony Gagliano, Jr., Ext. 8230, tony2@tpionline.com

Technology Services and Support Manager - Erwing Hernandez, Ext. 8210, erwingh@tpionline.com

Marketing & Business Development Support Manager - Ashley Vaughan, Ext. 8214, ashleyv@tpionline.com

Supplier / Vendor Relations - Tisa Wible, Ext. 8237, tisaw@tpionline.com

Account Sales Manager - Ken Gagliano, Ext. 8208, ken@tpionline.com

Department Descriptions/Email:

Air/Car/Hotel HelpDesk Department - ach@tpionline.com

 

Air/Car/Hotel HelpDesk Lead Agent - Salone England, Ext. 8213, salonee@tpionline.com

Contact the Air/Car/Hotel HelpDesk for assistance with all air, car and hotel related issues. This includes:

• TPI-AgentRC General Questions Related to Air/Car/Hotel
• GDS - Amadeus Vista, Apollo FocalpointNet, MySabre, WorldspanGO
• Amadeus e-retail Air/Car/Hotel engine in the TPI-AgentRC
• Amadeus Consolidator Shopper
• Consolidator Bookings/Websites (i.e. FareBuzz)
• Ticketing / Exchanges / Voids / Refunds
• Air Groups / Air Group Contracts
• AD75’s / Travel Agents Rates
• Airline Violations / Debit Memos
• Amadeus Cruise, Sabre Cruise and Galileo eCruise (Access, Setup & General Questions)
• Galileo Neat Agent / Sabre Trip Tailor / Sabre Agent59

Cruise/Tour/HelpDesk Department - ct@tpionline.com

Cruise/Tour/Accounting HelpDesk Lead Agent - Susan Brooks, Ext. 8211, susanb@tpionline.com

Contact the Cruise & Tour HelpDesk for assistance with all Cruise & Tour issues. This includes:

• TPI-AgentRC General Questions Related to Cruise/Tour
• Trip Builder in TPI-AgentRC (Individual & Group Bookings.
• Supplier (Cruise/Tour) Agent Websites (VAX, BookCCL, CruisingPower, Holland America, GoGo, Princess, Travel Impressions, Sandals/Beaches, Globus/Cosmos, CIE Tours, Disney Travel Agents, Northwest Vacations, Happy Vacations)
• Cruise/Tour Documents (Individual & Group Bookings)
• Incoming Fax/Email Confirmations
• Travel Insurance - How to Access Travel Insurance Supplier Website / How to Book by Brochure, Phone, Online / Commission Percentages / NO POLICY or COVERAGE RELATED QUESTIONS – CONTACT INSURANCE COMPANY DIRECT
• TRAMS Client Base Browser & Client Base Plus

Accounting HelpDesk Department - accounting@tpionline.com

 

Cruise/Tour/Accounting HelpDesk Lead Agent - Susan Brooks, Ext. 8211, susanb@tpionline.com

Contact the Accounting HelpDesk for assistance with all Accounting issues. This includes:

• Agency Commission Manager in TPI-AgentRC
• Interim & Finalized Commission Statements
• Pending Commissions
• Supplier Check Requests (Individual & Group Bookings)
• Bank of America counter deppsit.
• Wire Money to TPI
• Commission Direct Deposit Commission Payment Program
• Monthly Fee Questions / Concern

Marketing & Business Development - marketing@tpionline.com

Marketing & Business Development Support Manager - Ashley Vaughan, Ext. 8214, ashleyv@tpionline.com

Contact the Marketing Department for assistance with all training and business building development. This includes:

• TPI-AgentRC General Questions Related to Marketing
• AgentHub (TPI's Consumer Website) / Booking Engines for AgentHub
• Business Development Opportunities (local events, shows, fund raising, incentives, niche marketing, cruise nights, etc.)
• Marketing Plan Development (your roadmap to success)
• Advertising Assistance / Co-op
• Supplier Product Collateral Material (Shells, Postcards, Letterhead, Flyers, etc.)
• Custom Printing Pieces for Your Business (business cards, letterhead, postcards, flyers, thank you notes, envelopes, business card magnets, presentation folders, car magnets, etc.)
• Lead Generation Programs
• Groups (Cruise/Tour) - Selling into TPI blocked group space
• Groups (Cruise) – Selling into Vacation.com CruiseCentre blocked space
• Groups (Cruise/Tour) – Setting-up, promoting and booking your cruise and tour groups.
• Supplier Brochure Order/Fulfillment
• TPI’s Direct Mail Program / Client List Submission
• Custom Promotional Flyers
• Vacation.com AgentNet / Vacation.com Engagement Program
• Exclusive TPI Training (seminars-at-sea, FAM’s, ship inspections, site inspections, etc.)
• Preferred Supplier Conference Calls / Webinars (products, updates, agent booking websites, etc.)

Customer Service - cs@tpionline.com

Contact this department regarding all questions about customer service with TPI staff. This includes:

• New Agent Setups - Welcome New Agent Email Setup Letter
• Upgrade Hosting Plan Setups – Welcome Upgrade Agent Email Setup Letter
• Sub-Agent Setups – Welcome Sub-Agent Email Setup Letter
• Cancelling with TPI - visit http://www.myhosttravelagency.com/cancel
• Complaints Not Resolved at Department Manager Level
• CLIA / IATAN Cards / TPI Id Badge

Account Sales - Phone/Email/Live Chat

Contact this department regarding all questions about joining or upgrading with TPI. If you are looking for additional information on our hosting plans, please review our website as all of the information on our hosting plans is online. Once you have reviewed our website, if you have questions, please call, email or live chat our Account Sales Department.